Privacy Policy – Jennifer Tan's Jewellery

At Jennifer Tan's Jewellery, your privacy is important to me. This Privacy Policy explains how I collect, use, disclose, store, and protect your personal information when you visit my website or place an order, in accordance with applicable Singapore privacy laws, including the Personal Data Protection Act 2012 (PDPA).

1. Data Protection Contact

Jennifer Tan's Jewellery is responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have questions about how your personal information is handled, please contact:

📧 info@jennifertan-jewellery.com

2. Information I Collect

When you visit my website or place an order, I may collect:

Your name
Email address
Shipping and billing address
Phone number (if provided)
Payment information (processed securely by third-party payment providers – I do not store your full card details)
Order and transaction history
IP address
Browser type and device information
Website usage information collected through cookies and similar technologies
Communications you send to me

3. How I Use Your Information

I may collect and use your information to:

Process and deliver your orders
Process payments and refunds
Communicate with you regarding your order
Send order confirmations and tracking updates
Respond to customer enquiries
Prevent fraud and protect the security of my website
Improve my website and customer experience
Send marketing emails or newsletters where you have consented or where otherwise permitted by applicable law
Comply with legal, regulatory and accounting obligations

I will only collect, use or disclose personal information for purposes that are appropriate and permitted under applicable Singapore law.

4. Sharing Your Information

I do not sell or rent your personal information.

Your information may be shared with trusted service providers who help operate my business, including:

Payment providers, such as PayPal, Shop Pay, Apple Pay and Google Pay
Banks and payment processors
Courier and delivery companies
Shopify and other website or e-commerce service providers
Email and marketing service providers
Analytics, fraud prevention and security providers
Professional advisers or authorities where required by law

These providers receive personal information only where reasonably necessary to provide their services or fulfil the purposes described in this Privacy Policy.

5. Overseas Transfers

Some of my service providers may store or process your personal information outside Singapore.

Where personal information is transferred outside Singapore, I will take appropriate steps as required under the Personal Data Protection Act 2012 (PDPA) to ensure that the transferred personal information receives a standard of protection comparable to that provided under Singapore law.

6. Cookies

My website uses cookies and similar technologies to:

Remember your preferences
Provide essential website functionality
Improve website performance
Analyse website traffic and usage
Support marketing and advertising activities

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Where consent is required for particular cookies or technologies, I will seek it as required by applicable law.

7. Keeping Your Information Secure

I take reasonable technical and organisational measures to protect your personal information against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

Although I take reasonable precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long I Keep Your Information

I retain your personal information only for as long as reasonably necessary to:

Fulfil and manage your order
Provide customer support
Meet legal, tax and accounting requirements
Resolve disputes
Prevent fraud
Enforce my agreements

When personal information is no longer required for legal or business purposes, I will take reasonable steps to securely delete, dispose of or anonymise it.

9. Your Privacy Rights

Under applicable Singapore privacy laws, including the Personal Data Protection Act 2012 (PDPA), you may have rights relating to your personal information, including the right to:

Request access to certain personal information held about you
Request correction of inaccurate or incomplete personal information
Withdraw consent to the collection, use or disclosure of your personal information, subject to applicable legal restrictions and consequences
Ask questions about how your personal information is collected, used or disclosed

To exercise any applicable privacy rights, please contact:

📧 info@jennifertan-jewellery.com

I may need to verify your identity before processing certain requests.

If you have a concern about how your personal information has been handled, please contact me first so I can try to resolve the matter.

You may also contact the Personal Data Protection Commission (PDPC) of Singapore regarding matters concerning Singapore's data protection laws.

10. Children's Privacy

My website and products are not specifically directed at children.

I do not knowingly collect personal information from children where doing so would be contrary to applicable law. Where parental or guardian consent is required, personal information should only be provided with the appropriate consent.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or business practices.

The latest version will always be published on this website.

12. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

📧 Email: info@jennifertan-jewellery.com

🌐 Website: jennifertan-jewellery.com

With love,
Jennifer Tan 💌